

| Replacement Parts Service |
| 1- Customer places replacement parts order through our call center. Order is entered into system and confirmed to customer. Parts may also be ordered directly from our sister company's website www.imsup.com. |

| 2- Factory ships order directly from Brazil. All replacement parts are sent at no extra cost to importer or consumer. |
| 3- Customer receives order at home in 2-3 business days after it was placed. |


| For more information on our after-sale services, please visit www.imsup.com or contact us. |
| All our furniture includes U.S. and Canada after-sale services such as replacement parts ordering. |
| Brazil Pine Furniture is a founding member of the Sustainable Furniture Council. |